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Phased Delivery of CRM
ANALYTICi employs a "crawl-walk-run" approach
to CRM implementation, demonstrating up-front how major
initiatives can be accomplished in manageable pieces without
compromising the enterprise vision.
We employ strict project management processes throughout
the life of the client engagement to ensure that information
is not lost, issues are raised and resolved, scope is controlled,
and the schedule is maintained. High quality applications
are designed, developed and delivered in a reliable and
cost-effective manner.
The Right Team
Project teams include multi-disciplined personnel from marketing,
technology and data stewardship from both ANALYTICi and the client
organization. ANALYTICi associates have extensive experience
in adapting our methodology to a variety of industries and cultures
and apply industry best practices in:
· Software
Engineering
· Project Management
· Business Modeling and Analysis
Integrated CRM - iCRM
Integrated customer relationship management --
is ANALYTICi's process of managing every interaction with the customer
and utilizing the information gained to provide insight into the
next interaction. It is a strategic marketing approach that works
across all traditional, direct and digital marketing channels and
provides rapid marketplace feedback to ensure that ROI is optimized.
Integrated CRM leads to rapid, continuously improved results.
There are five steps to execute the Integrated CRM process, with
a centralized customer intelligence database linking them all.
ANALYTICi's building blocks are the foundation for building
an intergraded CRM driven marketing process. The building
blocks are a continuum that is constantly refined and driven
by the dynamic nature of customers and the marketplace.
Ultimately, the end result is a measurable, fully integrated
marketing solution that can dramatically improve the overall
return on a marketing investment.
Building Customer Intelligence -- Enabling Building
Blocks
ANALYTICi's building blocks are the foundation for building
an iCRM driven marketing process. The building blocks are
a continuum that is constantly refined and driven by the
dynamic nature of customers and the marketplace. Ultimately,
the end result is a measurable, fully integrated marketing
solution that can dramatically improve the overall return
on a marketing investment.
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